1. Check in at the office and let us know what material and quantity you need.

2. Go on the scale to get your Empty Weight.

3. When light turns GREEN drive off the scale.

4. Wait for material to be loaded.

5. Go back on the scale to get your Material Weight.

6. When light turns GREEN drive off the scale.

7. Come to the office to pay and pick up your receipt.

8. See you next time!

• Watch for pedestrians and equipment. RA mobile equipment has the right of way at all times.

• Keep vehicle at safe operating speed and be prepared to stop at all times. Do not assume loader operator sees you.

• Do not block the scale entrances or the gates.

• Enter the scale before being loaded and after loading is completed.

• Do not back up while on the scale.

• Do not exit vehicle while on the scale.

• Be aware of overhead power lines and other obstacles.

• Do not climb on materials or machines.

• Do not drive over materials.

• Do not enter areas unless given authorization by operator.

• Always follow operator’s directions.

• Stay in your vehicle or at a safe distance away while the vehicle is being loaded.

• Operator will not load vehicle if it has any type of cover on it or if the vehicle cannot safely carry materials.

• Operator can stop loading at any time if unsafe conditions exist.

• Customers are responsible for securing their loads before leaving the yard.

• While we take all necessary precautions, we are not responsible for any damage to vehicles or trailers that may occur during loading of materials.

RA strives to only sell quality material in excellent condition. We realize that things do not always go as planned and a return may be necessary. The earlier we are notified about a potential problem, the easier it will be to find a good solution. In all cases, contact our sales staff either by phone or email.

If original purchase was made with cash or check, a check will be sent to purchaser’s mailing address in 3-5 business days. Purchases made by credit card or debit card will receive a credit to the original card. Merchandise returns without a receipt must be first verified by a manager and will only receive store credit.

Bulk Materials Return Policy

Customers are expected to inspect bulk materials before they are loaded to ensure that the correct material is being loaded and/or delivered. Because bulk materials are natural products, there can be variances in appearance and size makeup of the material. While pictures are a good guide, customers are strongly cautioned against making decisions based solely on photos or verbal descriptions. Once bulk materials have been delivered, they cannot be returned. Any issues regarding bulk materials will be handled on a case-by-case basis.

Stone Return Policy

RA Aggregates will accept returns on stone if arrangements are made prior to purchase and done within 14 days of purchase date. Stone must be in resalable condition. A 50% restocking fee will be accessed on any returned stone.

Delivery Return Policy

RA Aggregates hires outside contractors on customer’s behalf to perform a service, therefore refunds cannot be made. RA is not responsible for any damages that may occur when a delivery is being made.

RA Aggregates can arrange for delivery of bulk materials. A delivery charge is made for each trip regardless of the amount of materials purchased. Dump trucks can only deliver one type of material at a time. The amounts of material that can be hauled vary by truck and are strictly enforced.

All deliveries are done by outside contractors and not employees of RA Materials. Deliveries are set up as a courtesy to our customers, if they would like to set up trucking on their own, an employee of RA Aggregates will gladly share a list of trucking companies in our area.

Deliveries are scheduled on a first come, first serve basis: the sooner a customer arranges a delivery, the more likely they are to receive it quickly. However, RA Aggregates does not control the trucking company’s schedule or its availability but will work with the company to try and schedule delivery for a convenient time.

The customer is responsible to provide safe, reasonable access to the actual drop location of the products. If the driver determines that conditions are unsafe to dump and no safe alternative is found, the load will be returned to RA materials. The customer will be charged for the delivery and a 10% restocking fee of the cost of materials for the load. Any future loads will be canceled until conditions are corrected. If a customer or representative is not going to be present at the time of delivery, dump site must be marked with marking paint, a tarp, or a large bucket and a description of dump location given at time of order. If the marker for the dump location cannot be found by the driver, the load will be returned to RA Aggregates and customer will be charged for the delivery and a 10% restocking fee of the cost of materials for the load.

Delays due to trucking, weather, natural disasters, and/or circumstances beyond our control are not the responsibility of RA Aggregates, but RA Aggregates will work with customers to reschedule in those circumstances. While every attempt is made to adhere to the delivery schedule, it is possible for the schedule to change. RA Aggregates will make reasonable attempts to notify the customer of any changes as we become aware of them.

Most dump trucks require at least 11’ height clearance and a 10’ clearance for driving. Dump site must be level and clear of overhead powerlines, trees, and other structures. Damages to property, trees, sprinkler systems, septic systems, etc. is the customer’s responsibility.

In concern for the safety of our employees and customers, RA Aggregates will stop all mining, loading, scale operating, and any other outdoor operations when lightning is within a 6-mile radius of our location. Employees will seek shelter during that time and the scale will be unplugged. Mining, loading, scale operating, and other outside operations will not resume until thirty minutes after the last lightning strike within that 6-mile radius.